Terms and Conditions
1. Introduction
Welcome to Ellochre Hospitality LLP. By accessing our website and making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully.
2. Booking and Payment
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Full payment is required at the time of booking.
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We accept payments via credit card, debit card, and online wallets through our payment gateway, Razorpay.
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All payments are processed in INR.
3. Reservation Confirmation
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You will receive confirmation of your booking via email and mobile number provided at the time of booking.
4. Cancellation and Refunds
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Cancellations made up to 10 days before check-in will receive a full refund.
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Cancellations made between 10 and 5 days before check-in will receive a 50% refund.
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Cancellations made less than 5 days before check-in or no-shows will not be eligible for a refund.
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Refunds will be processed within 10 business days and will be issued to the original payment method.
5. Liability
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Ellochre Hospitality LLP is not liable for any issues, including but not limited to service interruptions or website errors.
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We are not responsible for any non-performance due to force majeure events, including natural disasters or other unforeseen circumstances.
6. Restrictions on Use
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The use of our website and services is subject to our fair usage policy. Any misuse or illegal activity is prohibited.
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All content on our website is owned by Ellochre Hospitality LLP and is protected by intellectual property laws.
7. Changes to Terms
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We reserve the right to update these Terms and Conditions at any time. Changes will be announced on our website.
8. Consequences for Breach
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Breach of these Terms may result in legal action
Privacy Policy
1. Introduction
At Ellochre Hospitality LLP, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and retain your data.
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2. Data Collection
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We collect personal data, such as your name, contact details, and payment information, to process your bookings.
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Third-party sharing: We share your information with Razorpay for secure payment processing.
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3. Data Retention
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We retain your data for 3 years to comply with legal requirements and improve our services.
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4. Purpose of Data Collection
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Your personal data is collected solely to process your bookings and enhance your experience.
5. Cookies
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Our website does not use cookies for tracking or data collection purposes.
6. Changes to Privacy Policy
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We may update this Privacy Policy periodically. Updates will be announced on our website.​
Refund and Cancellation Policy
1. Cancellation Policy
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Full refund: For cancellations made up to 10 days before check-in.
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50% refund: For cancellations made between 10 to 5 days before check-in.
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No refund: For cancellations made less than 5 days before check-in or in the case of a no-show.
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2. Refund Processing
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Refunds will be processed within 10 business days.
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Refunds will be issued to the original payment method used for the booking.
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